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FREQUENTLY ASKED QUESTIONS (FAQ)
Directions: Click Here to get Mapquest Directions All you have to do is input your address in the "starting location" and it will give you a comprehensive list of directions including estimated travel time. We are not responsible for you missing or showing up late to a scheduled appointment because of these offered directions. It's a free service provided by mapquest (which we claim no affiliation with). Our facility is located 1/2 mile south of the Treasure Coast mall next to Bed, Bath, & Beyond in Stuart, Florida. Gift Certificate Policy: • A gift certificate is for service(s) or spa packages only. • Must be used prior to expiration date. If found to be void or expired the holder is responsible for payment of service(s). • Lost or stolen gift certificates should be reported as soon as possible. Must have date of purchase & certificate number in order to void. A new number will be issued with a 10% service fee. • If your certificate is a package or for a particular service, but the recipient would prefer a different service then the entire certificate would be converted to a dollar amount. A processing fee of $2.50 would be applied at the time of conversion. • Holder is required to give the certificate number and accurate information when scheduling an appointment. If false information is fiven, recipient of services will be charged the difference. • Cancellations require 24 hours notice or 25% fee will be deducted from the gift certificate. Deidra Marcus Salon & Day Spa reserves the right to change policies contained herein without notice. Gift Card Policy: • A gift card is for a dollar amount only. ($20 minimum) • Gift cards do not have an expiration. (A service fee of $2.50 per month will be assessed after 1 year to maintain your account). • Deidra Marcus is not responsible for lost, stolen, or damaged cards. Service Policies: • Customer expectations may vary as in any service business. • We strive to satisfy each customer beyond their expectations. However, we realize that this is not always possible. • If you are not satisfied with any "visible" service, please contact Deidra Marcus Salon & Spa within 48 hours. • We will re-do the original service to your satisfaction. • We recommend & prefer that the original tech performs the "re-do", although you do have the option of having another tech perform the secondary service. • Please note, any additional services beyond the "re-do" service may carry an additional charge. Appointment Guidelines: Please arrive at least 15 minutes prior to your scheduled appointment. • Complimentary lockers are available for your personal items. • Gift certificates are available for any service, spa package, or dollar amount. • Gift certificates are for products & services only. They ARE transferable but non-refundable. • Please give gift certificate # when scheduling your appointment & present upon arrival. • Cancellations require a 24 hour notification or amount of scheduled service will be deducted from the certificate value. • Returned checks accrue a $25.00 service fee. • We accept Visa, MasterCard, and Discover. • Prices are subject to change without notice. • Gratuity has not been added to any prices. Product Returns: • We will give store credit for any unopened merchandise returned within 30 days from date of purchase. • All sales are final if merchandise has been used and/or opened. Birthday Discounts: We realize that your birthdays are a special day of the year. We will happily give a 10% discount on all products & services on, before, or the day after your birthday. A valid form of identification will be required to confirm birthdays. Some restrictions apply. Please call for more information. |  |
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